Dear Dom
Thank you for your emails.
The delay on 10 January was down to a station dispatch issue (which is being investigated by our Station Manager), compounded by a points failure at Didcot. On 12 January, there had been an earlier train fault which caused congestion and on Monday, our 08:06 was late into London following Network Rails improvement works over running, again causing reactionary delays throughout the morning.
I hope you will accept my apologies.
Kind regards
Mark Hopwood
Managing Director.
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